A few of our designed and implemented Callcentre statistics and  analytical reports graphic user interfaces are demonstrated here.   The reports using the CCAnalyser Data Modeller built multi-dimensional  cubes (Data Mart Templates) built under both ORACLE 8i.1.7 and SQL Server 2000.    They are also designed and implemented to use BRIO Enterprise Broadcast Server and its Web access repository.   The Graphic Interface and report layouts were designed with BRIO Intelligence Query designer. Genesys delivers a number of pre-defined BRIO reports ("Canned reports"), however there are a number of areas, where customised reports were required to match Callcentre statistics and analysis needs. Our company designed and implemented a large number of these custom designed BRIO Reports for Telstra, CGU, HUTCHINSON TELECOM (ORANGE) and DIDATA Callcentres.

BRIO reports graphic interface.

Our Dedicated personnel at LIGHTTOWER Super Software have the expertise for:

Identifying the reporting requirements of the enterprise, installing and configuring:

• Business trends and mission critical information.
• BRIO INTELLIGENCE On Demand and Broadcast Servers their repositories and security levels,
• CRYSTAL ENTERPRISE out of the box software components, on-demand, ad hoc and zero client delivery interface.

Designing and implementing:

• Data Warehouse or Data Mart for storing business-critical information,
• The Data Mining OLAP cubes,
• Interface for legacy Data sources,
• Graphic User Interfaces (GUI) ,
• Report Layouts for the best analytical and statistical data presentation
• Web enabled interface,
• Fully integrated user interface.

Solutions we can offer.

In the view of the above LIGHTTOWER Super Software provides a variety of solutions in the enterprise reporting technologies:

• Custom tailored Data Mart templates for Callcentre analytical and statistical report generation using the CCAnalyser Data Modeller on ORACLE or SQL Server RDBMS,
• Design and implement powerful queries with drill-down analytical capabilities to support business decision preparation,
• Design and implement Customised Genesys Callcentre Reports with the Graphic User Interface and report layouts.
• Configure the OnDemand Server repositories, query and user permission levels.
• Implement interface for accessing mission critical information in legacy data sources,
• Design and implement cross organisation report delivery system using either BRIO or Crystal Enterprise tools,
• Where the out of the box features not sufficient design and implement customised application data access structures.

BRIO INTELLIGENCE

Brio Intelligence offers centralized, enterprise-class servers that deliver secure, reliable access to business critical information. In addition industry-leading ease-of-use is available in all analytic tools offered to address the varying needs of developers and end-users.

 

Leveraging data from existing enterprise information systems, Brio Intelligence provides executives, analysts, developers and employees with powerful query and analysis capabilities supported by an intuitive, web-enabled interface. Delivering business-critical information, Brio Intelligence drives an interactive understanding of business opportunities and trends, empowering employees to make optimal decisions.
 

The entire set of tools and servers is fully integrated with a common user interface, data standard and security model to ensure fast deployment and adoption across the enterprise.

 

Crystal Enterprise is a web-based platform for reporting, analysis and information delivery. It combines report creation and analysis tools with a content management and delivery system. Gain access to every critical data source. Present secure, interactive information to employees, customers and suppliers.

Crystal Enterprise ideal for delivering reports across your organization - including its zero-client content delivery, multiple-server architecture, and customizable interfaces.

Create high-quality reports off any relational or multi-dimensional data source with Crystal Reports and Crystal Analysis¹, included in Crystal Enterprise.